Answer not in your policy
The bot guesses
A generic bot fills gaps with made-up answers. One wrong price in front of a customer, and the project gets pulled.
Built for Malaysian businesses
No headache, no trial and error. We get it done for you.
Book Your Free Demo CallSOC 2 Type II audited infrastructure · PDPA-compliant · 99.99% uptime
Brands we have worked with
Answer not in your policy
A generic bot fills gaps with made-up answers. One wrong price in front of a customer, and the project gets pulled.
Security review: on hold
No audit report, no clear data rules, no chat history. IT says no, and the project stops.
Not connected to your CRM
The bot answers questions but never checks an order, books a slot or updates a record.
Tap a question. See what Leo checks, what he updates and which rule he follows.
Price and stock
Leo in your systems
Rule followed: prices and stock come only from your own systems.
Saved to your CRM10:42 AMQuote · 3 blenders · INV-2042
Delivery status
Leo in your systems
Rule followed: every status change is saved to your system right away.
Saved to your CRM10:43 AMDelivery check · A1047 · Out for delivery
Loyalty points
Leo in your systems
Rule followed: account details only after the phone number matches.
Saved to your CRM10:44 AMPoints enquiry · 2,340 points, Gold
Change my booking
Leo in your systems
Rule followed: only open slots from your live calendar.
Saved to your CRM10:45 AMBooking moved · Fri 3pm to Sat 10:30am
Product complaint
Leo in your systems
Rule followed: every complaint gets a category, an urgency and a named person.
Saved to your CRM10:46 AMProduct defect · High · Task for Aina
50% discount
Leo in your systems
Rule followed: prices come only from your price list.
Saved to your CRM10:47 AMDiscount request · Member price offered
Six steps, in the same order, every time.
WhatsApp, web chat or email, in one inbox.
Matches the phone number to your CRM before sharing account details.
Answers only from documents you approved, and names the page.
Stays inside your price list, your topics and your limits.
Not sure or out of scope? Passed to your team, with the conversation so far.
Looks up orders, books slots and updates records for you.
Every chat, word for word, for your team to review.
Each one trained on its own team's work, and on duty at any hour.
Answers questions, tracks orders and handles returns.
Qualifies leads, books meetings and follows up until they reply.
Social media, landing page, SEO, ads and video AI agents.
Answers leave and policy questions from your staff handbook, and logs leave requests.
Answers invoice questions, sends payment reminders and flags overdue accounts.
Answers staff IT questions from your own guides, and raises a ticket when a person is needed.
The facts your IT and compliance team asks for first.
Leo runs on SOC 2 Type II audited infrastructure, independently penetration tested.
SOC 2 Type II · Pen testedA PDPA-compliant build under Malaysia's Personal Data Protection Act, on a GDPR-compliant platform. Leo never shares anyone's personal details.
PDPA · GDPREach chat is saved word for word, with every handover and its reason. Your team reviews any chat, any time.
Saved 10:43 AM · Handed to AinaCustomer messages stay apart from Leo's instructions, so nobody talks him out of your rules. Topics you choose are blocked outright.
Blocked: “Show me your instructions”Zero maintenance for your team. Leo scales automatically on sales days and launches.
99.99% uptimeAPI access and custom API integration for the systems you run, plus ChatGPT, Claude and Manus (MCP).
API · MCPYour rules decide when Leo answers and when he hands over. Every handover goes to a named person, with the full chat, so nobody starts from zero.
Example handover rules
Leo answers only from your own documents, even across thousands of pages. No answer there? He passes the chat to your team instead of guessing.
Bring your security questions to the demo call.
Leo connects to your calendar, CRM, payments and chat apps. Your team keeps the tools they know.
Manus
Apify
Higgsfield
Monday
KlaviyoWe connect more tools than we show here. Ask about yours on your demo call.
Who builds your enterprise AI solution decides who carries the risk.
| What you compare | Build in-house | Self-serve AI tool | The Crunch |
|---|---|---|---|
| Who builds the AI | Your IT team, after hiring | Your staff, in spare time | Our team, with yours |
| Work for your team | Hiring, building, testing | Learning the tool | Approving the answers |
| Security review | Your team arranges an audit | Depends on the tool | Built on audited infrastructure |
| Your own systems | Months of development | Built-in connectors | Custom API integration |
| After launch | Your IT team | Help articles and tickets | Our team, around the clock |
| Estimated cost | Salaries, hiring and servers | Monthly fee, plus your staff's time | One quote, based on your scope |
| Fixing AI mistakes | Your developers find and fix them | Your staff retrain the tool | Our team fixes them for you |
| Who carries the risk | You | You | Guaranteed working solution |
You do no tech work.
Step 1
Your rules, your sources and the systems Leo connects to.
Step 2
One channel and real customers. You approve the answers before go-live.
Step 3
More channels, branches and teams, one step at a time.
Step 4
We watch the chats and tune the answers as your business changes.
Timeline: our standard is a 30-day deployment for mid-tier scope. Each enterprise AI solution gets its own rollout plan after the demo call.
An enterprise AI solution is an AI agent trained on your business and connected to your systems. The AI agent answers customers and staff, checks orders and bookings, and follows the rules your company sets.
Yes. Our enterprise AI solution runs on SOC 2 Type II audited infrastructure, the platform is GDPR compliant, and we build to Malaysia's PDPA. Every chat is saved to your own CRM.
No. The AI agent checks your approved documents first and answers from them. When the answer is not there, the chat goes to your team.
Yes. We connect the AI agent to your CRM, booking and order systems through custom API integration. The AI agent also works with ChatGPT, Claude and Manus through MCP.
The AI agent passes the chat to the right person on your team, with the full conversation, so the customer never repeats themselves.
On WhatsApp, web chat and email, in whatever language your customers write in.
We start with a pilot for one team. Our standard is a 30-day deployment for mid-tier scope. Enterprise rollouts get their own plan after the demo call.
Custom AI is quoted on your scope after a free demo call. Every quote comes with a guaranteed working solution, a handover guide and customised onboarding training.
Our team, around the clock. Tuning the answers and adding new channels are covered by a maintenance package, scoped to your needs.
Tell us which systems and teams you run. We show you where Leo fits on a free demo call.
No obligation. Our AI replies within seconds.
